tez888 Privacy Policy

1 What Personal Data We Collect

When you register for a tez888 account and use our services, we may collect the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and a copy of a government-issued identity document (such as a National ID card or passport) when required for verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account data: Username, encrypted password, account preferences, game history, betting records, transaction history, and bonus usage records.
• Financial data: Payment method details used for deposits and withdrawals, including mobile financial service account references for bKash, Nagad, Rocket, and Upay. tez888 does not store full card numbers for Visa or Mastercard transactions; these are handled by our PCI-DSS compliant payment partners.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session logs collected automatically when you access the tez888 platform.
• Usage data: Pages visited, games played, bet amounts, session duration, features accessed, and interaction patterns within the tez888 platform.
• Communications data: Records of correspondence you have had with the tez888 support team via email or live chat, including support ticket history.

We collect this data directly from you at registration, through your ongoing use of the platform, and in some cases automatically through cookies and similar tracking technologies as described in Section 7 below.

2 How We Use Your Personal Data

tez888 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are:

• Account administration: To create, maintain, and secure your tez888 account, and to verify your identity and age in line with our 21+ age policy.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels; to make games and betting markets available to you; and to credit bonuses and promotional rewards to your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the platform.
• Legal compliance: To fulfil our obligations under applicable law, including responding to lawful requests from competent authorities.
• Platform improvement: To analyse usage patterns and technical performance data so we can improve the tez888 user experience, fix bugs, and develop new features.
• Customer support: To respond to your queries, complaints, and responsible gaming requests in a timely and effective manner.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply any self-exclusion, deposit limit, or cooling-off measures you have requested.
• Marketing communications: To send you information about tez888 promotions, bonuses, and new features where you have consented to receive such communications. You may opt out of marketing emails at any time by contacting [email protected].

3 Legal Basis for Processing

tez888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and tez888 — including account registration, transaction processing, and game access.
• Legitimate interests: Processing carried out for tez888's legitimate business interests, including fraud prevention, platform security, and platform improvement — provided these interests are not overridden by your data protection rights.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, record retention requirements, and responding to lawful authority requests.
• Consent: Processing based on your explicit consent, such as the sending of marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4 Sharing Your Personal Data

tez888 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners, to process your deposits and withdrawals securely.
• Identity verification providers: Third-party services engaged to verify your identity and age as required under our platform rules and responsible gaming obligations.
• Fraud prevention and security services: Specialist providers that help tez888 detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive certain technical and account data necessary to deliver their game content to you via the tez888 platform. These providers operate under data processing agreements with tez888.
• IT and hosting providers: Cloud and server infrastructure providers that host the tez888 platform and its databases under strict security and confidentiality obligations.
• Legal and regulatory authorities: Where tez888 is required by law or by order of a competent court or authority to disclose your personal data, we will comply with such requirements and, where legally permitted, will notify you in advance.

All third parties with whom tez888 shares personal data are required to process that data in accordance with applicable data protection obligations and are prohibited from using your data for any purpose beyond the specific service they provide to tez888.

5 Data Retention

tez888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account and for a period of five years following account closure, in line with standard financial record-keeping practices.
• Transaction records: Retained for a minimum of five years following the date of each transaction to support audit, fraud investigation, and legal compliance requirements.
• Identity verification documents: Retained for the duration of your account and for five years following closure.
• Support correspondence: Retained for three years following the resolution of each support interaction.
• Marketing consent records: Retained for as long as you hold a tez888 account and for two years following account closure to evidence your consent history.

When personal data is no longer required, tez888 will securely delete or anonymise it in accordance with our internal data destruction procedures.

6 Data Security

tez888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the tez888 platform.
• Encrypted storage of sensitive account data, including passwords (which are hashed and salted and never stored in plain text).
• Role-based access controls limiting internal access to personal data to authorised personnel whose job functions require it.
• Regular security assessments and penetration testing of the tez888 platform infrastructure.
• Audit logging of all internal access to player account data.
• Incident response procedures to detect, report, and investigate personal data breaches promptly.

While tez888 applies all reasonable security measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Players are encouraged to protect their own account security by using a strong, unique password and by logging out of the tez888 platform after each session, particularly on shared or public devices.

7 Cookies and Tracking Technologies

tez888 uses cookies and similar tracking technologies to operate the platform efficiently and to improve your experience. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, so you do not have to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised data about how players navigate the tez888 platform — which pages are visited most, how long sessions last, and which features are most used. This data helps us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and multi-accounting prevention mechanisms.

You can control cookie settings through your browser preferences. Note that disabling essential cookies will affect your ability to log in and use certain features of the tez888 platform. tez888 does not use cookies to serve third-party advertising.

8 Children and Minors

The tez888 platform is strictly intended for adults aged 21 and above. tez888 does not knowingly collect personal data from individuals under the age of 21. If tez888 discovers that an account has been registered by or is being used by a person under the age of 21, the account will be immediately suspended, all activity will be voided, and any net deposits (after deduction of fraudulently obtained bonuses and winnings) will be returned to the payment method used.

If you believe that a minor has registered a tez888 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

9 International Data Transfers

As tez888 operates an online platform with infrastructure and service providers located in various countries, your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, tez888 ensures that appropriate safeguards are in place to protect your data, including data processing agreements with our service providers that contractually require them to apply data protection standards consistent with this Policy.

By using the tez888 platform and providing your personal data, you consent to the transfer, storage, and processing of your data in these circumstances, provided always that your data is protected in accordance with the standards described in this Policy.

10 Changes to This Privacy Policy

tez888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via the email address associated with their tez888 account and will update the effective date at the top of this page.

Your continued use of the tez888 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. The current version is always accessible at https://tez888.cc/privacy-policy.